For Inbound or Outbound Calling ... the Customer Contact Call Center's Unique U.S. Based Physical / Virtual Call Center Program is the Best Possible Solution for Your Telemarketing Needs!
inetUSA has been providing communication solutions on a worldwide basis since 1986. We are justifiably proud that the Customer Contact Call Center is part of our marketing team. Here are some great reasons why:(1) Real People Making Real Phone Calls - While that may seem like something you'd take for granted in a call center, all too often these days, it's simply not the case. Too often, other call centers fall back on the techniques of robo-dialers and integrated voice response systems to provide an economical means of communicating your message. Unfortunately, cheap does not usually equate to effective. There's no substitute for direct interaction on your behalf by one of the Customer Contact Call Center's highly trained telephone personnels. Your real customers deal with REAL people who can answer questions, engage in conversations and deliver your message, based not solely on a script, but also on what they are hearing from the person on the other end of the call. No automated system can do that and there's no substitue for doing it the right way - which is how we do it.
(2) Inside Staff First ... Always - All of our programs and campaigns begin with the training of multiple members of our inside Call Center Professional staff on your product, service or message. These people are physically located within our Florida call center so we can quickly observe and learn from their experiences as they contact your customers or constituents in the beginning phases of our efforts for you. As these initial calls are made and results are achieved and measured, we carefully adjust your campaign for peak performance. Only after we are certain we've "nailed it", do we extend the program to our virtual team.
(2) Our Outside Staff (the Virtual Team) - This group allows us to use our call center in Florida as a base to act on your behalf locally, regionally, nationally ... even internationally. Our custom created web browser-based call delivery and management software system supports our team of external call center professionals who work from their homes in concert with our inside staff in support of a wide variety of campaigns, either full time or part time. These people are trained the same way we train our in-house staff and they must meet the same requirements before they are allowed to process calls.
(2) Detail Management - Frequently, the difference between a successful campaign and one that fails lies in the simple details that were not handled BEFORE the program began. We make sure, using our comprehensive pre-campaign checklist, that we have covered every possible variable from start to finish, including many things that most of our customers never consider.
(4) We Can Do It ALL - We can immediately get started on virtually any task for which you want direct person to person interaction with prospective clients. For example, do you want us to:
- Present, sell, close and clear the charges for sales (All Products - Inbound / Outbound)
- Use your merchant accounts or ours (All Products - Inbound / Outbound)
- Arrange for and notify fulfillment (All Products - Inbound / Outbound)
- Send the prospective buyers to your designated website (Create Conversion Candidates - Inbound / Outbound)
- Book an appointment for further interaction from your team (Create HOT Leads - Inbound / Outbound)
- Deliver your specific message (Political Campaigns - Outbound)
- Collect answers to a survey (Political Campaigns, Products, Services, etc. - Outbound)
- Arrange for attendance at presentations by your team (Time Share, Vacations, etc. - Inbound / Outbound)
- Confirm appointments (Doctors, Dentists, Beauty & Nail Salons, etc. - Outbound)
- Customer satisfaction interaction (Auto Dealerships, Pest Control, Installed Products - Inbound / Outbound)
- Virtually anything else for which you can use person to person bulk interaction (Inbound / Outbound)
Call us today at (800) 463-8872 or email us at sales@customercontact.com and give us the opportunity to earn your trust and your business and help you achieve the success you deserve.
